Terms & Conditions – The House of Shisha

Effective Date: June 1, 2026

Welcome to The House of Shisha. By accessing, browsing, or purchasing from our website, you agree to comply with and be bound by the following Terms & Conditions. If you do not agree with these Terms, please do not use this website.

1. Eligibility

By using this website, you confirm that:

You are at least 18 years of age.
You are legally competent to enter into a binding contract under applicable Indian laws.
You will not purchase products on behalf of any person below the legal age required for such products.

The sale of tobacco-related products to persons below 18 years of age is prohibited under Indian law.

2. Products

The House of Shisha offers hookahs, hookah accessories, charcoal, heat management devices (HMDs), bowls, hoses, and related products.

Product images are for illustrative purposes only.
Actual colors, finishes, and packaging may vary.
We reserve the right to modify, discontinue, or update products without prior notice.
Availability of products is subject to stock levels.

3. Tobacco & Health Disclaimer

Smoking and tobacco consumption are injurious to health.
The House of Shisha does not manufacture or promote tobacco products.
Any accessories sold on this website are intended for legal adult use only.
Users are responsible for complying with local laws regarding the use, possession, and purchase of tobacco-related products.
We do not claim that any product sold on this website is a safer alternative to smoking.

4. Compliance with Indian Laws

Customers agree to comply with all applicable laws, regulations, and restrictions relating to tobacco and tobacco-related products, including the Cigarettes and Other Tobacco Products Act, 2003 (COTPA).

The House of Shisha reserves the right to refuse or cancel any order if it believes a transaction may violate applicable laws.

5. Orders & Acceptance

Placing an order does not guarantee acceptance.
We reserve the right to cancel or refuse any order at our sole discretion.
In case of cancellation after payment, the amount will be refunded through the original payment method.
Orders may be cancelled due to stock unavailability, pricing errors, verification issues, or suspected fraudulent activity.

6. Pricing & Payments

All prices are listed in Indian Rupees (INR).
Prices are subject to change without prior notice.
Applicable taxes and shipping charges will be added during checkout where required.
We use secure third-party payment gateways for processing payments.

7. Shipping & Delivery

Delivery timelines are estimates and may vary depending on location and courier services.
Delays caused by logistics partners, natural disasters, strikes, or governmental restrictions are beyond our control.
Customers must provide accurate shipping information. We are not responsible for delays or losses arising from incorrect addresses.

8. Returns & Refunds

Products damaged during transit must be reported within 48 hours of delivery with supporting photographs.
Used, opened, or consumed products are generally not eligible for return due to hygiene and safety reasons.
Refunds, replacements, or store credits shall be governed by our Return & Refund Policy.

9. Intellectual Property

All content on this website, including but not limited to:

Logos
Images
Product photographs
Graphics
Videos
Website design
Text and content

are the property of The House of Shisha and protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

10. User Conduct

You agree not to:

Use the website for any unlawful purpose.
Attempt unauthorized access to our systems.
Upload malicious software or harmful content.
Interfere with the operation or security of the website.

Any violation may result in suspension or termination of access.

11. Limitation of Liability

To the maximum extent permitted by law:

The House of Shisha shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our products or website.
Our total liability shall not exceed the value of the product purchased by the customer.

12. Third-Party Links

This website may contain links to third-party websites for customer convenience.

We do not control or endorse such websites and shall not be responsible for their content, policies, or practices.

13. Privacy

Your use of this website is also governed by our Privacy Policy. By using the website, you consent to the collection and use of information as described therein.

14. Force Majeure

We shall not be liable for any failure or delay in performance caused by events beyond our reasonable control, including natural disasters, government actions, pandemics, internet failures, transportation disruptions, or labor disputes.

15. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of India.

Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts located in New Delhi, India.

16. Changes to Terms

The House of Shisha reserves the right to update or modify these Terms & Conditions at any time without prior notice.

Continued use of the website following any changes constitutes acceptance of the revised Terms.

17. Contact Information

For any questions regarding these Terms & Conditions, please contact:

The House of Shisha
Website: www.thehouseofshisha
Phone:+91 99992 5242